Terms of Service
These terms govern use of Ask Aria at askaria.co.za.
Company number 15462267
5 Alderdale Road, Stockport, SK8 5PP, United Kingdom
[email protected]
1. Who we are and what you are agreeing to
Ask Aria (“the Service”) is operated by AiR Talent Group Ltd (“AiR”, “we”, “us”), company number 15462267, registered at 5 Alderdale Road, Stockport, SK8 5PP. By creating an account or using the Service you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree, do not use the Service.
2. The Service
Ask Aria is an AI-powered recruitment platform. Through a conversational assistant (“Aria”), it helps recruiters and internal talent teams source candidates, research hiring managers, draft and send outreach, schedule interviews, screen and reference-check candidates, and generate recruitment documents. The Service uses artificial intelligence throughout — section 8 describes how, and what that does and does not mean.
3. Accounts and eligibility
You must be at least 18 and using the Service for business recruitment purposes. At sign-up you choose an account type — recruiter at an agency, or internal talent team — which configures your workspace. You are responsible for the accuracy of your account information, for keeping access to your sign-in email secure, and for all activity under your account. Seats may not be shared between individuals.
4. Usage, plans and payment
Paid use is measured as usage. Each plan gives your workspace an allowance, and each billable action uses a fixed share of it, published on our pricing page. Key rules:
- Plan usage is granted monthly and rolls over. Usage you have not used is not forfeited at the end of a billing cycle, and it stays on your account if you cancel. The free daily allowance and the free trial are different: the daily allowance resets each day, and trial usage ends when the trial ends.
- Top-up usage rolls over from month to month while your account remains active.
- Contact reveals are charged only when contact details are actually found.
- Where an annual billing option is offered, its discount is stated on the pricing page.
- Pay-as-you-go use is available without a subscription through top-ups.
- Prices, and how much of an allowance each action uses, may change with at least 30 days’ notice; changes do not affect usage already purchased.
Usage already consumed is non-refundable. A top-up is refundable within 14 days of purchase if wholly unused, subject to applicable consumer law. Payments are processed by our payment provider; we do not store card numbers.
Subscriptions, renewal and cancellation. Paid plans are subscriptions. They renew automatically at the end of each billing period — monthly or annual, as you chose — at the then-current price, until you cancel. You can cancel at any time from the Billing page; cancellation takes effect at the end of the current period, and no pro-rata refund is made for the remainder of that period, including the remainder of an annual plan paid up front. If a renewal payment fails, our payment provider retries it over the following days and your account is marked past due in the app. If the payment is still not settled, the provider cancels the subscription and your plan reverts to the Free plan. Plan usage already granted stays on your account after you cancel or a payment lapses, and so does top-up usage you have bought. Only the free daily allowance and free trial usage expire. Buying a plan or a top-up through our payment provider is a further acceptance of these Terms as in force at that time.
5. Free trial and free daily allowance
A workspace created on or after 8 October 2026 starts with a 14-day free trial. The trial comes with a one-off allowance, enough for about 7 sourcing searches at the shares published on our pricing page. Trial usage you have not used ends when the trial ends; to keep using priced actions after that, you choose a plan or buy a top-up.
An account on the Free plan created before that date receives a free daily allowance, enough for about 2 sourcing searches a day. The allowance resets daily and does not carry over: free usage you do not use one day is not added to the next. We will give at least 14 days’ notice before a free daily allowance ends.
The free trial and the free allowance do not affect usage you have purchased. Plan usage and top-up usage are held separately and are not reset by the daily cycle. The trial and the allowance may be adjusted with notice. They are provided for genuine recruitment use; we may limit accounts that abuse them, including multiple accounts operated to multiply them.
6. Acceptable use
You agree to use the Service lawfully and specifically not to:
- use candidate information for any purpose other than recruitment for a genuine role;
- discriminate unlawfully in recruitment decisions, or configure searches or briefs so as to unlawfully exclude candidates on protected grounds;
- send outreach that violates anti-spam, marketing or data-protection law — you are the sender of your outreach and responsible for its content;
- scrape, bulk-export or resell data obtained through the Service;
- attempt to circumvent usage limits, metering, or the daily allowance;
- probe, disrupt or reverse-engineer the Service;
- upload content you have no right to process.
7. Your content and recruitment data
You retain ownership of content you upload (briefs, CVs, notes, templates, signatures). You grant us the licence needed to operate the Service on it. For personal information of candidates and hiring managers processed in your workspace, you are the responsible party/controller and AiR acts as your operator/processor, except for the platform-level processing described in the Privacy Policy where AiR is a controller in its own right. You warrant that you have a lawful basis for the recruitment processing you instruct.
8. AI — what the Service does and does not do
(a) Assistive, not autonomous. Aria finds, ranks, drafts and prepares. Every outreach email is presented to you as a draft for review and approval before it sends; interview bookings follow candidate replies; recruitment decisions (shortlist, interview, offer, reject) are made by you, not by the system.
(b) No solely automated decisions with legal or similarly significant effect. The Service is designed so that a human makes every consequential recruitment decision, consistent with GDPR Article 22 and POPIA section 71.
(c) Fairness by design. Ranking is evidence-based: verified titles, work history, demonstrated skills, and your own feedback. The system does not use, and you must not instruct it to use, protected characteristics (race, gender, age, religion, disability, sexual orientation, and equivalents) as search or ranking criteria.
(d) Accuracy. AI outputs can be incomplete or wrong. Candidate information is verified where possible (including current-role checks) and the interface tells you the confidence and age of what it shows — but you must independently verify material facts before relying on them.
(e) Learning from feedback. Candidate ratings you give (and outreach you send) tune ranking for your workspace. This signal is used within your workspace and in aggregate, and is not used to profile candidates outside recruitment purposes.
9. Intellectual property
The Service, its software, models of operation, designs and documentation are AiR’s (or its licensors’). Documents the Service generates for you (JDs, role packs, reports, CVs it formats) are yours to use for your recruitment purposes once generated. Feedback you give us about the Service may be used to improve it without obligation.
10. Confidentiality
Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms. Workspace isolation is enforced technically: no customer can access another customer’s data.
11. Warranties and disclaimers
The Service is provided “as is”. We do not warrant uninterrupted availability, that any search will find suitable candidates, that contact details will be found or current, or that AI outputs will be error-free. Third-party data (from data providers and public sources) is provided as received. Nothing in these Terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act 68 of 2008 where it applies.
12. Liability
To the maximum extent permitted by law: neither party is liable for indirect or consequential loss; our total aggregate liability in any 12-month period is limited to the amounts you paid for the Service in that period; and you indemnify us against claims arising from your breach of section 6 (acceptable use) or your recruitment decisions. Nothing limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
13. Suspension and termination
You may cancel at any time; paid plans run to the end of the billing period. We may suspend or terminate for material breach (including acceptable-use violations), non-payment, or where required by law, with notice where practicable. On termination you may export your data for 30 days, after which it is deleted in line with the Privacy Policy retention rules.
14. Changes, law and contact
We may update these Terms with at least 30 days’ notice for material changes. These Terms are governed by the laws of South Africa, and disputes are subject to the courts of that jurisdiction. Contact: [email protected].