Terms of Service
These terms govern use of Ask Aria at askaria.co.za.
Company number 15462267
5 Alderdale Road, Stockport, SK8 5PP, United Kingdom
[email protected]
1. Who we are and what you are agreeing to
Ask Aria (“the Service”) is operated by AiR Talent Group Ltd (“AiR”, “we”, “us”), company number 15462267, registered at 5 Alderdale Road, Stockport, SK8 5PP. By creating an account or using the Service you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree, do not use the Service.
2. The Service
Ask Aria is an AI-powered recruitment platform. Through a conversational assistant (“Aria”), it helps recruiters and internal talent teams source candidates, research hiring managers, draft and send outreach, schedule interviews, screen and reference-check candidates, and generate recruitment documents. The Service uses artificial intelligence throughout — section 8 describes how, and what that does and does not mean.
3. Accounts and eligibility
You must be at least 18 and using the Service for business recruitment purposes. At sign-up you choose an account type — recruiter at an agency, or internal talent team — which configures your workspace. You are responsible for the accuracy of your account information, for keeping access to your sign-in email secure, and for all activity under your account. Seats may not be shared between individuals.
4. Credits, plans and payment
Paid usage is measured in credits. Each billable action has a fixed credit price published on our pricing page. Key rules:
- Plan credits are granted monthly and roll over while your subscription is active — unused credits are not forfeited at the end of a billing cycle. The free plan
- Plan credits are granted monthly and expire at the end of each billing cycle. rsquo;s daily allowance is different: it resets each day.
- Top-up credits roll over from month to month while your account remains active.
- Contact reveals are charged only when contact details are actually found.
- Where an annual billing option is offered, its discount is stated on the pricing page.
- Pay-as-you-go use is available without a subscription via credit packs.
- Prices and the credit schedule may change with at least 30 days’ notice; changes do not affect credits already purchased.
Consumed credits are non-refundable. Unused top-up credits are refundable within 14 days of purchase if wholly unused, subject to applicable consumer law. Payments are processed by our payment provider; we do not store card numbers.
5. Free daily allowance
Every account on the Free plan receives a free allowance of 2,000 credits per day. The allowance resets daily and does not carry over: unused free credits from one day are not added to the next. What that buys depends on the credit schedule published on our pricing page, which lists the fixed credit price of every billable action.
The free allowance does not affect credits you have purchased. Plan credits and top-up credits are held separately and are not reset by the daily cycle. The allowance may be adjusted with notice. It is provided for genuine recruitment use; we may limit accounts that abuse it, including multiple accounts operated to multiply the allowance.
6. Acceptable use
You agree to use the Service lawfully and specifically not to:
- use candidate information for any purpose other than recruitment for a genuine role;
- discriminate unlawfully in recruitment decisions, or configure searches or briefs so as to unlawfully exclude candidates on protected grounds;
- send outreach that violates anti-spam, marketing or data-protection law — you are the sender of your outreach and responsible for its content;
- scrape, bulk-export or resell data obtained through the Service;
- attempt to circumvent usage limits, metering, or the daily allowance;
- probe, disrupt or reverse-engineer the Service;
- upload content you have no right to process.
7. Your content and recruitment data
You retain ownership of content you upload (briefs, CVs, notes, templates, signatures). You grant us the licence needed to operate the Service on it. For personal information of candidates and hiring managers processed in your workspace, you are the responsible party/controller and AiR acts as your operator/processor, except for the platform-level processing described in the Privacy Policy where AiR is a controller in its own right. You warrant that you have a lawful basis for the recruitment processing you instruct.
8. AI — what the Service does and does not do
(a) Assistive, not autonomous. Aria finds, ranks, drafts and prepares. Every outreach email is presented to you as a draft for review and approval before it sends; interview bookings follow candidate replies; recruitment decisions (shortlist, interview, offer, reject) are made by you, not by the system.
(b) No solely automated decisions with legal or similarly significant effect. The Service is designed so that a human makes every consequential recruitment decision, consistent with GDPR Article 22 and POPIA section 71.
(c) Fairness by design. Ranking is evidence-based: verified titles, work history, demonstrated skills, and your own feedback. The system does not use, and you must not instruct it to use, protected characteristics (race, gender, age, religion, disability, sexual orientation, and equivalents) as search or ranking criteria.
(d) Accuracy. AI outputs can be incomplete or wrong. Candidate information is verified where possible (including current-role checks) and the interface tells you the confidence and age of what it shows — but you must independently verify material facts before relying on them.
(e) Learning from feedback. Candidate ratings you give (and outreach you send) tune ranking for your workspace. This signal is used within your workspace and in aggregate, and is not used to profile candidates outside recruitment purposes.
9. Intellectual property
The Service, its software, models of operation, designs and documentation are AiR’s (or its licensors’). Documents the Service generates for you (JDs, role packs, reports, CVs it formats) are yours to use for your recruitment purposes once generated. Feedback you give us about the Service may be used to improve it without obligation.
10. Confidentiality
Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms. Workspace isolation is enforced technically: no customer can access another customer’s data.
11. Warranties and disclaimers
The Service is provided “as is”. We do not warrant uninterrupted availability, that any search will find suitable candidates, that contact details will be found or current, or that AI outputs will be error-free. Third-party data (from data providers and public sources) is provided as received. Nothing in these Terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act 68 of 2008 where it applies.
12. Liability
To the maximum extent permitted by law: neither party is liable for indirect or consequential loss; our total aggregate liability in any 12-month period is limited to the amounts you paid for the Service in that period; and you indemnify us against claims arising from your breach of section 6 (acceptable use) or your recruitment decisions. Nothing limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
13. Suspension and termination
You may cancel at any time; paid plans run to the end of the billing period. We may suspend or terminate for material breach (including acceptable-use violations), non-payment, or where required by law, with notice where practicable. On termination you may export your data for 30 days, after which it is deleted in line with the Privacy Policy retention rules.
14. Changes, law and contact
We may update these Terms with at least 30 days’ notice for material changes. These Terms are governed by the laws of South Africa, and disputes are subject to the courts of that jurisdiction. Contact: [email protected].